Complaints
OUR COMMITMENT TO CLIENT CARE THROUGHOUT YOUR CASE
At Alexander Shunnarah Trial Attorneys, we take pride in delivering unmatched service to our clients. We know that pursuing a personal injury claim or any legal matter can feel overwhelming when you’re already dealing with physical, financial, or emotional challenges.
Our goal is to ease that burden by offering clear communication, steady support, and relentless advocacy. From your very first call, you’ll see how our firm goes further to take care of clients every step of the way.
When you contact us, you’ll be connected with trained intake specialists who will listen to your situation and walk you through the next steps. If we determine that our firm is the right fit for your case, we’ll send the documents you need to retain us quickly and conveniently.
Once you become a client, your case is assigned to the appropriate department and supported by a full legal team. This team becomes your primary point of contact, guiding you through the process and ensuring you always know where your case stands.
HANDLING CLIENT CONCERNS
We believe communication is one of the most important parts of your relationship with your attorney. Across the legal field, one of the top frustrations clients report is not being able to get timely updates. Whether it’s not knowing who to call, waiting too long for a return call, or simply feeling left in the dark, we understand how frustrating it is to be without answers. That’s why we work hard to make sure you always have the information you need.
Our attorneys and staff are available 24/7, so you can reach us when you need us. We also use technology, including client portals and mobile tools, to give you easy access to updates and information about your case. Every attorney at Alexander Shunnarah Trial Attorneys has the backing of case managers, paralegals, and support staff who are there for you, not just your lawyer. This team approach means you can expect prompt communication by phone, text, or email.
Even with these systems in place, challenges can still arise. If you’ve tried reaching your legal team and still feel your concerns aren’t being addressed, we’re here to help. We understand how stressful this process can be, and we take every complaint seriously.
Our Client Care Team is here to listen and address your concerns so we can resolve the issue as quickly as possible.
CONTACT US BY PHONE, EMAIL, OR FORM SUBMISSION
At Alexander Shunnarah Trial Attorneys, client satisfaction is our top priority. If you have questions or concerns about your experience, our Client Care Team is ready to assist. We value your feedback and appreciate the opportunity to make things right.
Mitri S. Shatara